NCFE Level 3 Certificate in the Principles of Customer Service
NCFE Level 3 Certificate in the Principles of Customer Service
NCFE Level 3 Certificate in the Principles of Customer Service

NCFE Level 3 Certificate in the Principles of Customer Service

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Level
Level 3
Provider
Learning Curve Group
Course Length
21 Weeks
Awarding Body
NCFE
Customer service is crucial for every organisation and industry. Offering a positive customer experience, or dealing with any complaints or queries effectively, can make a huge difference in whether your customers return, or leave you a good or bad review. This course is ideal for those already working in a customer-facing role, or for those wanting to improve their knowledge to progress into a customer service role. This qualification aims to provide you with skills required by employers to work in a range of different environments within a customer service role.   COURSE CONTENT Understand the customer service environment  Principles of Business  How to resolve customers’ problems and complaints  Customers and customer retention  How to monitor customer service interactions and feedback presentation  Equality, diversity and inclusion in the workplace  How to manage performance and conflict in the workplace   

Customer service is crucial for every organisation and industry. Offering a positive customer experience, or dealing with any complaints or queries effectively, can make a huge difference in whether your customers return, or leave you a good or bad review. This course is ideal for those already working in a customer-facing role, or for those wanting to improve their knowledge to progress into a customer service role. This qualification aims to provide you with skills required by employers to work in a range of different environments within a customer service role.

 

COURSE CONTENT

  • Understand the customer service environment 
  • Principles of Business 
  • How to resolve customers’ problems and complaints 
  • Customers and customer retention 
  • How to monitor customer service interactions and feedback presentation 
  • Equality, diversity and inclusion in the workplace 
  • How to manage performance and conflict in the workplace   

Customer service is crucial for every organisation and industry. Offering a positive customer experience, or dealing with any complaints or queries effectively, can make a huge difference in whether your customers return, or leave you a good or bad review. This course is ideal for those already working in a customer-facing role, or for those wanting to improve their knowledge to progress into a customer service role. This qualification aims to provide you with skills required by employers to work in a range of different environments within a customer service role.

 

COURSE CONTENT

  • Understand the customer service environment 
  • Principles of Business 
  • How to resolve customers’ problems and complaints 
  • Customers and customer retention 
  • How to monitor customer service interactions and feedback presentation 
  • Equality, diversity and inclusion in the workplace 
  • How to manage performance and conflict in the workplace