NCFE Level 3 Certificate in the Principles of Customer Service
Recognised CertificateAll courses include a certificate |
24/7 AccessLearn anywhere, anytime |
Tutor SupportTo help you complete the course |
Access all yearAccess for a year after purchase |
Customer service is crucial for every organisation and industry. Offering a positive customer experience, or dealing with any complaints or queries effectively, can make a huge difference in whether your customers return, or leave you a good or bad review. This course is ideal for those already working in a customer-facing role, or for those wanting to improve their knowledge to progress into a customer service role. This qualification aims to provide you with skills required by employers to work in a range of different environments within a customer service role.
COURSE CONTENT
- Understand the customer service environment
- Principles of Business
- How to resolve customers’ problems and complaints
- Customers and customer retention
- How to monitor customer service interactions and feedback presentation
- Equality, diversity and inclusion in the workplace
- How to manage performance and conflict in the workplace
Customer service is crucial for every organisation and industry. Offering a positive customer experience, or dealing with any complaints or queries effectively, can make a huge difference in whether your customers return, or leave you a good or bad review. This course is ideal for those already working in a customer-facing role, or for those wanting to improve their knowledge to progress into a customer service role. This qualification aims to provide you with skills required by employers to work in a range of different environments within a customer service role.
COURSE CONTENT
- Understand the customer service environment
- Principles of Business
- How to resolve customers’ problems and complaints
- Customers and customer retention
- How to monitor customer service interactions and feedback presentation
- Equality, diversity and inclusion in the workplace
- How to manage performance and conflict in the workplace