NCFE Level 2 Certificate in Principles of Customer Service
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- £399.00
- £399.00
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Overview
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
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Why Choose LCG?
Flexible Online Learning
Study at a time, place and pace that works for you - with no exams. Get expert tutor support every step of the way.
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Our fully-accredited courses are can be accessed immediately. Study part-time and complete a Level 2 course in an average of 7 weeks, or 12 weeks for a Level 3 course.
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What our learners say about our tutors...
"From the bottom of my heart I would like to send you my deepest gratitude and thanks for helping me and allowing me to realise that I can still learn something and potentially change not just my career but my life and crucially what it means to be me."
"Thank you very much. In all my years of learning, I just had to say you are by far the best tutor I have ever had. Your feedback was always very detailed, I always know exactly where I went wrong and the place to go for research to get back on the right track."
"I have found your feedback and input very helpful. It helped me with my learning and was personal to me. I feel that you have taken the time to really go through everything and offer positive and encouraging feedback and guidance. After every assessment I was very eager to go through the feedback and see what suggestion you have made. Thank you for your time and patience."
"It is amazing what you and this course have done for me. I cannot say thank you enough. You have been a pleasure to work with and a fabulous Tutor.
I never realised that I could contact a Tutor for guidance and advice till I met you. You have guided me in all aspects of this course and been a brilliant mentor for me. Thank you so very much."
"I just want to say thank you for allowing me to do this course, I have loved every moment. It has been the best 4 months of my life, and my tutor Jane Melvin has been incredible. I would email her whenever I felt stuck, and she would always reply fast, and give me support. I felt that Jane believed in my abilities, and would only email me to ask if I was on task, or if I needed supported."
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Who is NCFE?
NCFE is the oldest qualification awarding organisation in the UK, recognised for providing vocational, technical and continuous professional development (CPD) educational products and services aligned to the needs of learners, educators and employers. It is a registered educational charity dedicated to learning for over 150 years.
- Showcase to employers that you have gained a recognised and regulated qualification in your specific sector
- Last year alone, over a quarter of a million learners chose to learn via NCFE CACHE
- Build the foundations to improve your job prospects