NCFE Level 2 Certificate in Principles of Customer Service

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£399.00
£399.00
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Overview

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

Course Units

- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services

Progression Options

This Level 2 Course in Customer Service can help you pursue many different career paths regarding Business and Management. Some of these roles could include:

- Financial Services Customer Adviser (£14,000 to £60,000)
- Resort Representative (variable)
- Customer Service Assistant (£16,000 to £28,000)

Why Choose LCG?

Flexible Online Learning

Study at a time, place and pace that works for you - with no exams. Get expert tutor support every step of the way.

Start Learning Today!

Our fully-accredited courses are can be accessed immediately. Study part-time and complete a Level 2 course in an average of 7 weeks, or 12 weeks for a Level 3 course.

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Choose from a range of payment options, including the option to split the cost of your course with Klarna.

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Who is NCFE?

NCFE is the oldest qualification awarding organisation in the UK, recognised for providing vocational, technical and continuous professional development (CPD) educational products and services aligned to the needs of learners, educators and employers. It is a registered educational charity dedicated to learning for over 150 years.

- Showcase to employers that you have gained a recognised and regulated qualification in your specific sector

- Last year alone, over a quarter of a million learners chose to learn via NCFE CACHE

- Build the foundations to improve your job prospects