NCFE Level 2 Certificate in Principles of Customer Service

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£245.00 GBP
£245.00 GBP £399.00 GBP
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  • Study online with tutor support
  • Accredited by NCFE
  • 2950 previous students
Overview

Good customer service is crucial for any business. 96% of unhappy customers don't ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

Course Units

'- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers' needs
- Giving a great customer experience
- Learn from feedback and promote products and services

Accredited by NCFE

NCFE is the UK's oldest qualification awarding organisation, recognised for providing accredited online courses, professional certificates, and vocational qualifications. With over 150 years of experience, NCFE is a registered educational charity committed to supporting lifelong learning, career development, and continuous professional development (CPD). Its technical and vocational education services are trusted by learners, educators, and employers across the UK.

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NCFE Level 2 Certificate in Principles of Customer Service

NCFE Level 2 Certificate in Principles of Customer Service

£245.00 GBP
£245.00 GBP £399.00 GBP
NCFE Level 2 Certificate in Principles of Customer Service
NCFE Level 2 Certificate in Principles of Customer Service

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Our Learners' Reviews

We're Rated excellent on Trustpilot ★★★★⯨
Maxine

Maxine

I found the course easy to access and simple to find my way around. I had help if ever I needed it and this helped a lot. I really enjoyed the way the course was structured and my work was marked promptly with excellent feedback. Well worth doing!
Jacqui

Jacqui

Fantastic support from my tutor and the customer service/learner support teams, they really showed genuine care. Really interesting and informative course that challenges you and develops your knowledge in a guided and structured way. I am definitely going to be signing up for another course. Thank you
Bronwen

Bronwen

I have now completed three level 2 courses with learning curve and am very happy with the way the courses are handled. Engaging content, good tutor support and certificates at the end. Would recommend.