Frequently Asked Questions
What happens after I’ve purchased a course?
Once you enrol, you'll have immediate access to your online learning materials and assessments in your online platform, eAssessor Pro. Our courses are designed to give you the foundation knowledge in your chosen subject area through interactive eLearning content. Once you've worked through the learning materials, you'll then be able to answer your assessment questions and submit your answers to your tutor.
Am I eligible for a refund or can I cancel my course?
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen days after you receive your course materials.
To cancel your course you must contact the e-Learning Support Desk flexible.learning@learningcurvegroup.co.uk or call our Support Team on 0800 085 2081 Monday-Friday 9am-5pm. Please note cancellations cannot be accepted via email or postal format.
Can I transfer onto another course?
To request a course transfer you must send an email to the Learning Curve Group e-Learning Support Desk flexible.learning@learningcurvegroup.co.uk . We will treat all justifiable requests as compassionately as possible.
I cannot remember my username/password, how can I access my account?
If you cannot access your account, please contact the support desk flexible.learning@learningcurvegroup.co.uk or call our Support Team on 0800 085 2081 Monday-Friday 9am-5pm. We aim to respond to requests within 3-5 working days.
When do I get my certificate and how can I access it?
For courses in the "Bitesize" category, you will receive an e-Certificate upon completion of your course. Certificates for our full-length accredited courses can take up to 24 weeks to process. Once you've completed your online course and your tutor has marked your work, it will then be sent for quality assurance. As our qualifications are nationally recognised and accredited, we'll then need to claim your certificate from the awarding organisation.
A physical copy of your certificate will be sent out in the post to the address given at the time of enrolment. Please wait 24 weeks after you have passed your course before contacting about your certificate.
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