NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

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£399.00
£399.00
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Overview

In the hospitality sector, staff are often the forefront of the business. When you're working in hospitality, it's important to make sure you give customers a great first impression. This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene. You will also learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

Course Units

- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector

Progression Options

This Level 2 Course in Understanding Excellence in Customer Service for Hospitality, could lead to careers in Hospitality and Catering, for example:

Health Service Manager (£31,365 to £104,927)
Counter Service Assistant (£12,000 to (£19,000)
Hotel Receptionist (£14,000 to £22,000)

Why Choose LCG?

Flexible Online Learning

Study at a time, place and pace that works for you - with no exams. Get expert tutor support every step of the way.

Start Learning Today!

Our fully-accredited courses are can be accessed immediately. Study part-time and complete a Level 2 course in an average of 7 weeks, or 12 weeks for a Level 3 course.

Buy Now, Pay Later

Choose from a range of payment options, including the option to split the cost of your course with Klarna.

Try a Sample Workbook

Explore our industry-leading platform, eAssessor Pro, and see how your learning experience could look.

Who is NCFE?

NCFE is the oldest qualification awarding organisation in the UK, recognised for providing vocational, technical and continuous professional development (CPD) educational products and services aligned to the needs of learners, educators and employers. It is a registered educational charity dedicated to learning for over 150 years.

- Showcase to employers that you have gained a recognised and regulated qualification in your specific sector

- Last year alone, over a quarter of a million learners chose to learn via NCFE CACHE

- Build the foundations to improve your job prospects