Terms and Conditions

Terms and Conditions 

The assurances of the relationship 

General

Learning Curve Group is a trading name of Learning Curve Group Ltd, Registered in England and Wales, No. 05233487.

Learning Curve Group
1-10 Dunelm Rise
Durhamgate
County Durham
DL16 6FS 

Terms applying to all of our client agreements

In consideration of the agreements made herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as follows:

  1. Definitions

For the purposes of these terms:

Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. The use in this agreement of singular, plural, masculine, feminine and neuter pronouns shall include the others as the context may require.

‘We’ and ‘us’ means Learning Curve Group, who will provide the services to you.

‘You’ means the student receiving the services.

‘Course’ means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.

‘Course Materials’ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.

  1. Your responsibilities

We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free. You are responsible for inspecting the course materials and informing us about any oversights as soon as is reasonably possible following delivery.

You will have 1 year from the date of purchase to gain access to the e-Assessor platform to complete your course. However, we encourage students to complete their course within 3 months in order for the course to remain current and for you to stay motivated.

You are required to notify us, either in writing at our registered address or by telephone, of any changes to your postal address.

  1. Transferring course

We retain the sole discretion concerning whether a course may be transferred from you to a third party. Any such request must be made to us in writing at our registered address. We will treat all justifiable requests as compassionately as possible.

We retain the sole discretion concerning whether you may transfer to another course offered by us. To request a course transfer you must send an email to the Learning Curve Group e-Learning Support Desk flexible.learning@learningcurvegroup.co.uk. We will treat all justifiable requests as compassionately as possible.

If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full.

  1. Practical Training

The topics covered during the practical training will be as close as possible to those stated on the website. However, if we are obliged to make any minor changes to your practical training, we reserve the right to do so and will inform you as soon as possible.

All outstanding course fees must be paid in full at least one month before your practical training is due to commence.

Any materials offered free with the course will be given to you on the first day of your practical training.

  1. Appeals

You have a right to appeal the outcome of an assessment on the grounds that you do not agree with the assessment decision made by the Assessor/Tutor/Marker, or that the assessment procedures have not been carried out properly. If you wish to appeal, you must submit written notice to your tutor within ten working days of receiving notification of the grade or assessment. Your notice must include your intention to appeal and the grounds for appeal.

If you are not satisfied by the outcome at this stage, you may appeal to the Lead Quality Assurer within ten working days. Your appeal must be made in writing.

If you are not satisfied by the outcome at this stage, your appeal must be presented to the appropriate awarding organisation via the Director for Performance and Development.

For a copy of the appeals policy and procedure, please send an email to the Learning Curve Group e-Learning Support Desk flexible.learning@learningcurvegroup.co.uk

  1. Disclaimer of Warranties and Limitation of Liability

We warrant that we will carry out the service to you with a reasonable level of care and skill.

If you require any changes to these terms, please request such changes in writing to the address above.

Any liability under any agreement between you and us shall be limited to any sums paid by you to us.

As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part. We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.

We are not qualified to provide you with advice regarding health problems. If you require any such advice, we recommend you seek the opinion of your doctor or any other medical practitioner. Any holistic health care advice we do provide should be treated as congruent to, and not an alternative for, accustomed health care.

  1. Waiver

None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorised officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.

  1. Payment

All outstanding debts to us must be made before we will issue you with a diploma or certificate.

We reserve the right to refuse enrolment on any of the courses we offer.

If you are using a credit agreement and paying for the course by instalments, you agree to pay the instalments promptly and on the dates specified in the credit agreement, irrespective of the speed at which you are studying. If you are issued with a new card, please notify us as soon as possible so that we can update our records.

If you are paying by instalments and your card is declined or you miss a payment for any other reason, we will notify you by email and then letter, and your course account will be locked.

Learning Curve Group reserves the right to cancel any promotions or discounts at any time without notice. 

  1. Copyright

All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.

  1. Other Terms

If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions.

This Agreement shall be interpreted in all respects in accordance with the law of England and Wales. The parties hereby submit to the exclusive jurisdiction of the English courts for the determination of any question or dispute arising in connection with this Agreement.

If the whole, or any part, of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.

  1. Cancellation

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen days after you receive your course materials.

To cancel your course you must contact send an email to the e-Learning Support Desk flexible.learning@learningcurvegroup.co.uk or call our Support Team on 0800 085 2081 Monday-Friday 9am-5pm. Please note cancellations cannot be accepted via email or postal format.

In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already started to download it.

We will process the refund due to you within thirty days of our receipt of your written notice of cancellation.

All cancellations will be subject to a 3% cancellation charge for administration, which would be deducted from any refund due to you.

Outside the standard Terms and Conditions cancellations may be considered on a case by case situation.

  1. Data Protection

We are registered with the Data Protection Office, No. Z904602X, and are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law, or in response to a valid, legally compliant request by any law enforcement agency or government authority.