NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

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£245.00 GBP
£245.00 GBP £399.00 GBP
Tax included.
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  • Study online with tutor support
  • Accredited by NCFE CACHE
  • 925 previous students

The best healthcare providers build trust through strong relationships with patients, families and residents. This Level 2 Certificate in Customer Service for Health and Social Care Settings helps you develop the customer service skills needed in health and social care settings.

Delivered fully online, the course explores how to meet customer expectations, adapt communication styles, and create welcoming environments for people with specific needs. You’ll also gain insight into teamwork and what makes support services effective.

This qualification also supports ongoing CPD in health and social care, making it suitable for staff at all levels who want to improve the quality of their service.

 

Course Units

- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs

Accredited by NCFE CACHE

NCFE CACHE is a leading UK awarding organisation specialising in qualifications for the care and education sectors, including early years, health and social care, and education. As part of NCFE, an educational charity with over 175 years of experience, CACHE offers a range of accredited online courses and certificates designed to support career progression and continuous professional development (CPD) for learners and professionals in these vital fields.

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NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

£245.00 GBP
£245.00 GBP £399.00 GBP
NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings
NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

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Our Learners' Reviews

We're Rated excellent on Trustpilot ★★★★⯨
Maxine

Maxine

I found the course easy to access and simple to find my way around. I had help if ever I needed it and this helped a lot. I really enjoyed the way the course was structured and my work was marked promptly with excellent feedback. Well worth doing!
Jacqui

Jacqui

Fantastic support from my tutor and the customer service/learner support teams, they really showed genuine care. Really interesting and informative course that challenges you and develops your knowledge in a guided and structured way. I am definitely going to be signing up for another course. Thank you
Bronwen

Bronwen

I have now completed three level 2 courses with learning curve and am very happy with the way the courses are handled. Engaging content, good tutor support and certificates at the end. Would recommend.