Develop the knowledge and skills to deliver excellent, customer-centred housing services with this standalone unit from the CIH Level 4 Certificate in Housing.

Under the Social Housing (Regulation) Act 2023 and the Regulator of Social Housing's Competence and Conduct Standard, housing managers must be able to demonstrate how they deliver services that genuinely meet the needs of the people they serve — including those who are most vulnerable.

What This Unit Covers

• Module 1: Understand the legal framework in a housing context

• Module 2: Understand key tenant and landlord legislation and its application in practice

• Module 3: Understand regulation that applies to the housing sector.

Who Is This For?

This unit is designed for housing managers, customer service leads and senior housing professionals who want to develop a management-level understanding of customer-focused service delivery — and for those looking to demonstrate compliance with the Competence and Conduct Standard's requirements around tenant engagement and service quality.

Part of the CIH Level 4 Certificate in Housing

This is a standalone version of one of six units from the CIH Level 4 Certificate in Housing. Completing all six units as part of the full certificate qualifies you for Certified Practitioner membership of CIH (CertCIH) and meets the requirements of the Competence and Conduct Standard for social housing.

Unit Details

• Awarding Body: Chartered Institute of Housing (CIH)
• Level: 4
• Study Mode: Online (12 months access)
• Part of: CIH Level 4 Certificate in Housing